Frequently Asked Questions About Google Ads Suspensions
That sounds easy but it can be incredibly hard because Google won’t tell you exactly what the problem is. That’s why StubGroup offers our expertise to help get legitimate advertisers reinstated.
Google can be very inconsistent in how they enforce their policies. Unfortunately, the argument “but my competitors are doing this” doesn’t bear weight when you submit an appeal. Once you are suspended, all that matters is you convincing Google that you have fixed the problem and that your account is in accordance with Google’s policies.
That’s why you need to be thorough to fix every potential problem before you submit an appeal, and be detailed in the appeal that you submit to explain exactly what you did to address the problem.
Because every suspension and advertiser is unique, we evaluate each suspension situation independently. Sometimes that means we have to tell you we don’t see a path forward for you to advertise with Google again. Other times the root problem is solvable and we’re able to work with you and Google to resolve Google’s concerns and get you back online.
Throughout the entire process, we will be direct and transparent with you and ask that you be the same with us. We don’t have time for advertisers who are trying to trick Google and who knowingly violate Google’s policies. But if you’re operating a legitimate business and simply need help navigating and resolving Google’s sometimes complex policy requirements, we’re here to help!
Fix Your Google Ads Suspension
We've helped thousands of businesses just like yours fix suspensions and comply with Google's policies.
If There’s a Path Forward, We’ll Find it For You
We understand how “life and death” having a healthy, active Google Ads account can be for many businesses. Since 2013 our team of suspension specialists has been helping companies like yours get reinstated.
Because every suspension and advertiser is unique, we evaluate each suspension situation independently.
Throughout the process, we will be direct and transparent and ask that you return the favor. We don’t have time for advertisers who are trying to trick Google and who knowingly violate Google’s policies.
Case Studies
We Fix All Types of Google Ads and Google Merchant Center Suspensions
Counterfeit Goods
This means Google considers that your ads, website or app mimic the brand features of a product in an attempt to pass themselves off as a genuine product of the brand owner.
Malicious Software
This means Google considers that your ads and site or app either hosts or links to malicious or unwanted software, regardless of whether the software is promoted through the Google advertising network.
Suspicious Payment Activity
This means Google considers that your account's payment activity has been suspicious or fraudulent.
Circumventing Systems
This means Google considers that you engaged or attempted to engage in practices that circumvent or interfere with Google's advertising systems and processes.
Google Merchant Center
This means your Merchant Center account has been temporarily blocked from advertising due to violations such as counterfeit goods, misrepresentation, or policy non-compliance, impacting your ability to run ads.
Unacceptable Business Practices
This means Google considers that you're scamming users by concealing or misstating information about your business, products or services, or that your ad destinations use "phishing" techniques to gather user information.
Don't Make Your Suspension Worse.
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A dedicated suspension expert will walk you through every step between here and fixing your Google suspension.
Website Changes
We’ll pinpoint problems with your website and make the website updates ourselves if you don't have a developer.
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Google ranks StubGroup in the top 1% of partners worldwide. We have 10+ years of experience and a dedicated team at Google.
Lifetime Support
Fixing your suspension isn't the end of the journey. If Google suspends you again, we'll help you again, at no additional cost.
We know so much about fixing Google suspensions that Google reps tell people to get help from StubGroup.
We're Google's Support
Real-Time Communication
Zoom. Phone. Email. Slack. Whatsapp. Carrier pigeon. We'll use what you use to make sure you know exactly what's going on.
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Fix Your Google Ads Suspension
Google Ads suspensions can be detrimental to your business.
Get immediate help to understand why your account was suspended and how to get it reinstated.